Terms & Conditions: Our Policies Explained
Last updated: August 2026
1. Terms and Conditions
1.1 These terms govern the supply of goods listed on our website. Read them before ordering. By ordering, you agree to be bound by them. See our Cookie and Privacy Policies for data-management details.
2. Definitions
2.1 In this Contract: “Condition” means these standard sale terms and any written special terms; “Contract” means a contract for Goods between you and the Company; “Goods” means architectural, natural-stone or building products supplied under these Conditions; “Order Confirmation” means written confirmation that an order has been accepted and scheduled after payment; “We / Us / Company” means Rockstone Ltd., founded in 2026 by designer Adnaan Shan, at the address below; and “You / Your” means the client, contractor, designer or customer purchasing Goods.
3. Eligibility to Purchase Goods
3.1 Goods are available to retail, trade and commercial clients worldwide. 3.2 Contact us before ordering to verify international freight and delivery logistics. 3.3 You warrant that you can enter this Contract. 3.4 Do not book contractors or installers until the complete order has arrived and been inspected. 3.5 We accept no liability for third-party fitting costs, labour delays or project penalties from logistics adjustments. 3.6 We are not responsible for damage while goods are moved, lifted or carried into position on site.
4. Pricing & Promotions
4.1 The price is that quoted when ordered and confirmed on the invoice. 4.2 Transactions use the checkout or invoice currency. 4.3 Prices exclude delivery, freight insurance, customs and local taxes unless stated. 4.4 Prices may change without affecting confirmed orders. 4.5 Pricing errors will be corrected at confirmation; a lower correct price will be charged, while a higher price requires instruction or cancellation. 4.6 Payment is by bank transfer, credit/debit card or designated corporate channel. Production and dispatch begin after cleared funds.
5. Orders & Bespoke Customisation
5.1 We strive for accurate stock records and will notify you of unavailable specifications. 5.2 A contract forms only when we issue an Order Confirmation. 5.3 Goods made to custom dimensions, drawings or finishes are non-returnable unless defective. 5.4 Bespoke production begins after signed technical drawings. 5.5 Deposits are non-refundable once production or material procurement starts.
6. Changes & Cancellation
6.1 Submit delivery, address or quantity changes at least seven business days before dispatch. 6.2 Standard non-custom goods may be cancelled within 14 days of receipt if uninstalled, unaltered and undamaged. 6.3 Notify info@rockstoneltd.co.uk. 6.4 Return complete, unused goods in original protection at your expense within 21 days of cancellation. 6.5 Refunds are processed within 14 days of receipt and inspection.
7. Inspection, Defects & Returns
7.1 Goods are inspected before dispatch. 7.2 Inspect packages and items within seven days. 7.3 Report transit damage immediately to info@rockstoneltd.co.uk with subject “Damaged Goods – [Order Number]” and photo/video evidence. 7.4 Retain crates and A-Frames for authorised returns. 7.5 Repair or replacement follows return verification.
8. Freight, Delivery & Title
8.1 Nominated freight forwarders or local partners deliver goods and require a signature. 8.2 Delivery is usually kerbside or job-site entrance where paved access is available; drivers cannot carry heavy materials inside or upstairs. 8.3 The customer pays destination duties, VAT, sales tax and clearance fees. 8.4 Risk passes on delivery; title passes only after full payment.
9. Product Guarantees & Maintenance
9.1 Products are built to stringent standards. 9.2 Natural stone and handmade finishes vary in veining, shade, texture and markings; this is not a defect. 9.3 Qualified professionals must install goods according to our guidance and local codes. 9.4 Guarantees exclude improper storage or movement, harsh chemicals, acid exposure and inadequate sealer maintenance.
10. Governing Law & Jurisdiction
10.1 These terms and disputes are governed by HKSAR law. 10.2 You submit to the exclusive jurisdiction of Hong Kong courts.
11. Contact & Corporate Information
Rockstone Ltd.
Founder & Design Director: Adnaan Shan (Est. 2026)
Unit F, 6/F, Boton Technology Innovation Tower, No. 368 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Email: info@rockstoneltd.co.uk
Telephone / WhatsApp: +86 18818844674