{"id":25,"date":"2026-08-02T12:26:58","date_gmt":"2026-08-02T04:26:58","guid":{"rendered":"http:\/\/43.157.14.46\/faqs\/"},"modified":"2026-08-29T22:11:14","modified_gmt":"2026-08-29T14:11:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rockstoneltd.com\/fr_FR\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\n
\"Rockstone<\/div>\n
\n

Advice & answers<\/p>\n

FAQs<\/h1>\n<\/div>\n<\/section>\n
\n
\n

Everything you need to know<\/p>\n

Frequently asked questions.<\/h2>\n<\/div>\n
\n
\nDo you have a showroom I can visit?<\/summary>\n

We do not currently have a physical showroom. View products and installed settings on our website and inspiration pages, request samples, or contact +86 18818844674<\/a> \/ info@rockstoneltd.co.uk<\/a> for a consultation.<\/p>\n<\/details>\n

\nCan I view product brochures and buying guides online?<\/summary>\n

Yes. Product brochures and buying guides on our website include care advice, styling tips and installation guidance.<\/p>\n<\/details>\n

\nDo you provide products for commercial customers?<\/summary>\n

Yes. We supply restaurants, bars, offices, hotels and residential developments. For a commercial quotation, call +86 18818844674 or email info@rockstoneltd.co.uk.<\/p>\n<\/details>\n

\nDo you offer an interior design service?<\/summary>\n

We are an online retail and supply company, so you will need your own designer for full interior-design services. We do offer bespoke marble and stone products to meet specific size requirements.<\/p>\n<\/details>\n

\nAre taps included with the baths and basins?<\/summary>\n

Taps are sold separately, allowing you to select your preferred design and finish.<\/p>\n<\/details>\n

\nDo you install the products?<\/summary>\n

We are suppliers only. Engage a fully qualified fitting company and follow the downloadable installation guides on each product page.<\/p>\n<\/details>\n

\nHow can I be sure the product will fit in my bathroom?<\/summary>\n

Review the size guides and dimension drawings on each product page before ordering.<\/p>\n<\/details>\n

\nI have a small bathroom. Will the products still fit?<\/summary>\n

Yes. Our compact range includes smaller baths, cloakroom and corner basins, and wall-hung vanity units.<\/p>\n<\/details>\n

\nHow heavy are the stone baths?<\/summary>\n

Weight is listed in each bath\u2019s product downloads. Confirm that your floor can support it before purchasing. Lighter acrylic options are also available.<\/p>\n<\/details>\n

\nAre your products made from real stone?<\/summary>\n

Our stone products use high-quality solid-surface materials that combine durability with a luxurious natural appearance. See each product page or contact us for composition details.<\/p>\n<\/details>\n

\nWhat\u2019s the difference between stone and acrylic baths?<\/summary>\n

Both provide a luxurious appearance and high-quality construction, but differ in texture, weight and some performance characteristics. The comparison below gives a clear overview.<\/p>\n<\/details>\n

\nWhere can I find international delivery information?<\/summary>\n

For delivery outside Hong Kong and Mainland China, call +86 18818844674 or email info@rockstoneltd.co.uk for a bespoke quotation.<\/p>\n<\/details>\n

\nHow long does delivery take?<\/summary>\n

Timescales vary by item, customisation and shipping option. Estimated dates are provided by email after confirmation.<\/p>\n<\/details>\n

\nCan I track my order?<\/summary>\n

Yes. A tracking link is emailed after dispatch. Allow up to 48 hours from confirmation for tracking to become active.<\/p>\n<\/details>\n

\nWhen should I book my installer or contractor?<\/summary>\n

Only after the goods arrive on site and have been thoroughly inspected.<\/p>\n<\/details>\n

\nMy order has not arrived. What should I do?<\/summary>\n

If a shipment misses the agreed date, email info@rockstoneltd.co.uk or call +86 18818844674.<\/p>\n<\/details>\n

\nMy product arrived damaged. What should I do?<\/summary>\n

Inspect natural stone and structural items immediately. Report transit damage within 48 hours to info@rockstoneltd.co.uk using the subject \u201cDamaged Goods \u2013 [Your Order Number]\u201d and include photographs.<\/p>\n<\/details>\n

\nCan I return my products?<\/summary>\n

Yes, subject to eligibility. Review the Terms & Conditions and Delivery and Returns pages for the procedure.<\/p>\n<\/details>\n

\nAre there specific maintenance instructions?<\/summary>\n

Clean weekly with warm soapy water and a soft non-abrasive cloth. Wipe acidic liquids, wine or oil immediately. Use pH-neutral stone cleaner on natural stone. Never use scouring pads, wire brushes, abrasive tools, bleach, acids, solvents or harsh chemical cleaners.<\/p>\n<\/details>\n<\/div>\n<\/section>\n

\n

Material guide<\/p>\n

Stone or acrylic?<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n\n
Stone<\/th>\nAcrylic<\/th>\n<\/tr>\n<\/thead>\n
Lifetime guarantee<\/td>\n15 year guarantee<\/td>\n<\/tr>\n
Heavier: approximately 110\u2013340kg<\/td>\nExtremely light: approximately 33\u201357kg<\/td>\n<\/tr>\n
Black, earth, charcoal and clay finishes<\/td>\nPolished and matte white finish<\/td>\n<\/tr>\n
Sizes from 1200\u20131900mm<\/td>\nSizes from 1500\u20131800mm<\/td>\n<\/tr>\n
Attainable luxury<\/td>\nAttainable luxury<\/td>\n<\/tr>\n
20\u201325mm thickness<\/td>\n10mm thickness<\/td>\n<\/tr>\n
Installation can take up to two days<\/td>\nEasy to install<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Advice & answers FAQs Everything you need to know Frequently asked questions. Do you have a showroom I can visit? We do not currently have a physical showroom. View products and installed settings on our website and inspiration pages, request samples, or contact +86 18818844674 \/ info@rockstoneltd.co.uk for a consultation. Can I view product brochures […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":1,"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":1545,"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/pages\/25\/revisions\/1545"}],"wp:attachment":[{"href":"https:\/\/rockstoneltd.com\/fr_FR\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}