FAQs

We do not currently have a physical showroom. View products and installed settings on our website and inspiration pages, request samples, or contact +86 18818844674 / info@rockstoneltd.co.uk for a consultation.

Yes. Product brochures and buying guides on our website include care advice, styling tips and installation guidance.

Yes. We supply restaurants, bars, offices, hotels and residential developments. For a commercial quotation, call +86 18818844674 or email info@rockstoneltd.co.uk.

We are an online retail and supply company, so you will need your own designer for full interior-design services. We do offer bespoke marble and stone products to meet specific size requirements.

Taps are sold separately, allowing you to select your preferred design and finish.

We are suppliers only. Engage a fully qualified fitting company and follow the downloadable installation guides on each product page.

Review the size guides and dimension drawings on each product page before ordering.

Yes. Our compact range includes smaller baths, cloakroom and corner basins, and wall-hung vanity units.

Weight is listed in each bath’s product downloads. Confirm that your floor can support it before purchasing. Lighter acrylic options are also available.

Our stone products use high-quality solid-surface materials that combine durability with a luxurious natural appearance. See each product page or contact us for composition details.

Both provide a luxurious appearance and high-quality construction, but differ in texture, weight and some performance characteristics. The comparison below gives a clear overview.

For delivery outside Hong Kong and Mainland China, call +86 18818844674 or email info@rockstoneltd.co.uk for a bespoke quotation.

Timescales vary by item, customisation and shipping option. Estimated dates are provided by email after confirmation.

Yes. A tracking link is emailed after dispatch. Allow up to 48 hours from confirmation for tracking to become active.

Only after the goods arrive on site and have been thoroughly inspected.

If a shipment misses the agreed date, email info@rockstoneltd.co.uk or call +86 18818844674.

Inspect natural stone and structural items immediately. Report transit damage within 48 hours to info@rockstoneltd.co.uk using the subject “Damaged Goods – [Your Order Number]” and include photographs.

Yes, subject to eligibility. Review the Terms & Conditions and Delivery and Returns pages for the procedure.

Clean weekly with warm soapy water and a soft non-abrasive cloth. Wipe acidic liquids, wine or oil immediately. Use pH-neutral stone cleaner on natural stone. Never use scouring pads, wire brushes, abrasive tools, bleach, acids, solvents or harsh chemical cleaners.